Privacy Policy

Effective Date: 9 February 2025

Box Bros. (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and store your data when you interact with our AI assistant and associated services.

We are based in Ireland and operate under the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

1. Who we are

Box Bros. provides a personal AI assistant that interacts with users via email, WhatsApp, and web browser extensions. Our service is designed to be convenient, intelligent, and personalized while maintaining high privacy and security standards.

Box Bros. is designed to be personal. It remembers your preferences and adapts over time. Plus, it’s easy to use anywhere without needing a separate app.

For any questions regarding this Privacy Policy, you can contact us at privacy@human.boxbros.app.

2. What data we collect

We collect and process different types of data to provide and improve our service. This includes:

A. Information you provide

  • When you sign up, we collect your email address, name, and contact details.
  • When you interact with your AI assistant, we store those interactions to enhance the service.

B. Automatically collected data

  • Usage data: We track when and how you use Box Bros. (e.g., frequency of interactions, usage trends).
  • Device and connection data: We may collect information such as IP addresses, browser types, and device details.
  • Cookies and tracking technologies: When you use our website or browser extension, we may use cookies to improve functionality.

C. Third-party data processing

Your interactions may be processed and stored by third-party services that help us deliver the Box Bros. experience (e.g., cloud storage providers, AI processing platforms, and messaging services like WhatsApp).

3. How we use your data

We process your data for the following purposes:

  • Providing the service: To enable AI interactions and improve responses.
  • Personalization: To remember preferences and enhance your user experience.
  • Security and fraud prevention: To protect accounts from unauthorized access.
  • Analytics and service improvement: To track usage trends and improve our AI.
  • Targeted and useful advertising (future use): We may use stored interactions to offer relevant services and promotions in the future.

4. How we store and protect your data

  • Secure storage: Your data is stored securely on our servers and may also be processed by trusted third-party services that help deliver our product.
  • Access controls: We limit access to personal data to authorized personnel only.
  • Encryption: We use encryption and other security measures to protect data from unauthorized access.

5. Data sharing and third-party services

We do not sell your data, but we may share it with trusted partners in the following cases:

  • Service providers: Third-party platforms we use to store, process, and deliver AI responses (e.g., cloud providers, AI models, messaging services).
  • Legal compliance: If required by law, we may disclose data to comply with legal obligations.
  • Business changes: If Box Bros. is acquired or undergoes restructuring, your data may be transferred as part of the business.

6. Your rights under GDPR

As an EU-based company, we follow GDPR regulations, giving you control over your data. You have the right to:

  • Access and request your data: Ask for a copy of the personal data we hold.
  • Correct your data: Request corrections if any data is inaccurate.
  • Delete your data: Request that we delete your information.
  • Restrict processing: Limit how we use your data.
  • Withdraw consent: Opt out of data processing for specific purposes.
  • Lodge a complaint: If you believe your rights have been violated, you can file a complaint with the Irish Data Protection Commission (DPC).

To exercise these rights, contact us at privacy@human.boxbros.app.

7. Data retention

  • Your account data is kept as long as your account is active.
  • AI interactions are stored to enhance service quality and may be used for targeted services in the future.
  • Any unused credits expire after 30 days, but account data remains unless deleted by request.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our service. If we make significant updates, we will notify users via email or on our website.

Last Updated: 9 February 2025

9. Contact us

For any questions about this Privacy Policy or how we handle your data, please contact us: privacy@human.boxbros.app.