Terms of service

Effective Date: 9 February 2025

Welcome to Box Bros.! These Terms of Service (“Terms”) outline the rules and guidelines for using our AI assistant service. By accessing or using Box Bros., you agree to these Terms. If you do not agree, please do not use our service.

Box Bros. is operated in Ireland and complies with EU regulations, including the General Data Protection Regulation (GDPR).

1. Who we are

Box Bros. (“we,” “our,” or “us”) provides a personal AI assistant that interacts with users via email, WhatsApp, and web browser extensions. Our AI assistant learns from your interactions to offer better responses and streamline your experience.

If you have any questions, you can contact us at: contact@human.boxbros.app.

2. Who can use Box Bros.?

To use Box Bros., you must:

  • Be at least 18 years old (or have parental/guardian consent).
  • Not use the service for illegal, harmful, or abusive purposes.
  • Provide accurate information when signing up.

We reserve the right to restrict or terminate accounts that violate these conditions.

3. How Box Bros. works

When you sign up, we create a unique AI assistant for you. You can interact with your assistant via:

  • Email: Send requests and get replies via email.
  • WhatsApp: Chat with your assistant like a friend.
  • Web browser plugin: Ask questions about the web pages you browse.

Your assistant remembers your interactions to improve responses.

4. Account registration and security

  • You are responsible for keeping your account secure.
  • Do not share your login details with others.
  • If you suspect unauthorized use of your account, contact us immediately at contact@human.boxbros.app.

5. Payment and credits system

Box Bros. operates on a pay-as-you-go model, with no long-term commitments.

  • New users receive 100 free credits upon sign-up!
  • Credits Expiration: Credits are valid for 30 days. Unused credits older than 30 days will be lost.

We do not offer refunds for unused credits, except as required by law.

6. Acceptable use policy

By using Box Bros., you agree NOT to:

  • Use the AI assistant for illegal, fraudulent, or harmful activities.
  • Attempt to reverse-engineer, exploit, or misuse the AI system.
  • Send spam, offensive, or harmful content through the service.
  • Interfere with or disrupt our servers or third-party services.

We reserve the right to suspend or terminate accounts that violate these terms.

7. Data and privacy

By using Box Bros., you acknowledge that:

  • Your interactions are stored securely to improve responses.
  • Data may be processed by third-party services we use to operate the AI.
  • In the future, your data may be used for targeted advertising and other services.

For full details, please see our Privacy Policy.

8. Service availability and changes

We strive to keep Box Bros. running smoothly, but we do not guarantee:

  • Uninterrupted service: Maintenance or outages may occur.
  • Constant availability: Features may change over time.
  • Future improvements: We may update or discontinue parts of the service.

We are not responsible for losses, damages, or disruptions caused by service downtime.

9. Termination of service

We may suspend or terminate your account if you:

  • Violate these Terms.
  • Engage in harmful, fraudulent, or abusive behavior.
  • Use the service in a way that negatively impacts other users or our business.

You can close your account at any time by contacting contact@human.boxbros.app.

10. Limitation of liability

Box Bros. is provided “as is” without warranties of any kind. We are not liable for:

  • Any loss of data or credits due to system errors or misuse.
  • Any incorrect, incomplete, or misleading AI-generated responses.
  • Any damages, financial losses, or harm resulting from the use of our AI assistant.

Your use of Box Bros. is at your own risk.

11. Intellectual property

  • The Box Bros. logo, branding, and AI technology are our property.
  • You may not copy, modify, or distribute our content without permission.

The following assets are used under licence:

12. Governing law and dispute resolution

These Terms are governed by the laws of Ireland and the European Union.

Any disputes will be first resolved through negotiation. If a resolution is not reached, disputes will be handled in Irish courts.

13. Changes to these terms

We may update these Terms from time to time. If changes are significant, we will notify users via email or our website.

14. Contact us

If you have any questions or concerns about these Terms, reach out to us: contact@human.boxbros.app.